Delivery costs and times

Please allow an additional two days for personalised items

Mainland UK orders

We aim to send UK orders within 24 - 48 hours via either a next day service with Interlink Express or First Class with Royal Mail (Monday - Friday)

International orders

We send worldwide with DHL Express.

For all orders we’ll need a mobile number (used only for delivery and tracking information), and sorry, we’re unable to delivery to PO BOX addresses.

Tight deadline? Forgotten birthday or anniversary?

Talk to us. We can't promise anything but we’ll try our best to get it there on time.

Call 01485 520964 or email info@ginger-rose.co.uk and we'll see what we can do.

There may be an extra charge for express services.

Returns

Whilst we’re really confident you’ll be thrilled with your order; we know sometimes things just don’t quite fit the bill.  

So if something isn’t right, you can return items within 14 days of receipt.

Returned items must be unused, in the original packaging and in the condition you received it in to be eligible for a refund.

Sorry, there’s no refunds or returns available for personalised or sale items or gift cards.

Exchanges

We offer exchanges for items that are defective or damaged.

If an item is faulty or gets damaged on its journey to you, we’ll arrange a replacement.

Let us know within 48 hours of receipt, keep all the packaging and take photos of any damage.

How to return items to Ginger Rose:

Email us info@ginger-rose.co.uk

We’ll need your order details and then we’ll send you a returns code.

Carefully package your items back up in their original packaging.

Label with your returns code.

Send by registered post to: Ginger Rose Returns, PO Box 1222, King's Lynn, Norfolk PE30 9EQ

You’ll need to pay any shipping costs for returning your item, and these are non-refundable.

Keep your proof of sending receipt until your refund has been issued.

We can’t be held responsible for goods lost or damaged on return.

Refund Policy

You can return your items within 14 days of receipt if something isn’t right.

The item must be unused, in the original packaging and in the condition you it in to be eligible for a refund.

Unfortunately we won’t be able to offer you a refund after this time, and there’s no refunds or returns available for personalised or sale items or gift cards.

Once we’ve received your item back, we’ll pop you an email to let you know we’re processing your refund.

A credit will then automatically be made to your original method of payment.

Sometimes this can take a little while, banks and credit cards all have different processing times. But if you’ve checked with your bank, or credit card company, and you’re still missing your refund, then let us know. Call us on 01485 520964 or email info@ginger-rose.co.uk

If your item was shipped directly to you as a gift, you’ll receive a gift card credited to the value of your return.